CH System 2.0

Service and support throughout the equipment lifecycle

From spare parts and technical support to preventive maintenance, upgrades and 24/7 hotline assistance.

Service hotline

(EU) 0045 53 68 01 99

(US) 844 600 01 99

NB! This is a paid service that can be contracted or paid based on usage.

 

Do you have spare parts or service inquiries?

Our dedicated team for after sales consists of experienced people who can assist with keeping your lines running. This will ensure you fastest response and allocation of tasks to most relevant resource.
Please contact us at:
Phone is answered in normal business hours GWT+1 08:00-16:00.

Professional support throughout the equipment lifecycle

Qubiqa supports your automation equipment from handover and commissioning through operation, maintenance, optimization and future upgrades.

Our Service & Support team combines technical assistance, spare parts, preventive maintenance, specialist services, training, remote support and equipment upgrades to support reliable long-term operation.

Service requirements change throughout the equipment lifecycle. Some customers need individual service visits, while others benefit from planned inspections, hotline coverage or a tailored service agreement. Qubiqas nuværende servicekoncept omfatter netop Periodic Service Agreements, 24/7 Hotline Service Contracts og Full SLA-løsninger.
Our service and support solutions

Spare parts

Recommended wear parts and critical components to support maintenance and reduce the consequences of component failures. Qubiqas interne reservedelsprocedure anbefaler især wear parts og funktionskritiske dele med risiko for lange leveringstider.

Inspection & preventive maintenance

Scheduled inspections with findings, documentation and recommendations for maintenance, repairs and relevant spare parts. Qubiqas aktuelle mekaniske inspections dokumenteres med fotos, konklusioner og anbefalinger.

Specialist services

Remote or onsite support for troubleshooting, software, robots, electrical systems, mechanical issues and production optimization.

User training

Training for operators and maintenance personnel based on the equipment and relevant operating and maintenance procedures.

Upgrades & lifetime extension

Mechanical, electrical and control-system upgrades to adapt existing equipment, replace obsolete components and extend useful equipment life.

24/7 hotline

Remote emergency support for urgent line stops and situations requiring immediate technical attention.

Upgrading current equipment

Protect your investment and stay ahead of your competitors with Qubiqa Aftersales offerings

Upgrade and extend the life of your equipment

Production requirements, components and technology change over time. Existing automation does not always need to be replaced.
Qubiqa can upgrade mechanical equipment, electrical systems and controls to address new capacity requirements, functionality, equipment condition or obsolete components.
Current Qubiqa upgrade capabilities include:
 
  • Capacity upgrades
  • Expansion and modification of systems
  • Expansion of functionality
  • Lifetime extension upgrades
  • Optimization of operational reliability
  • Relocation of facilities

Upgrade solutions include both control systems, electrical and mechanical solutions. We have a great deal of experience with all of the above upgrade solutions with an insight into the combination and integration of new and old equipment. Furthermore, we have a thorough knowledge of a wide range of existing and special, customized solutions.

Service agreements tailored to your equipment

When operating your equipment on a daily basis, wear and tear is a normal and inevitable consequence. You can improve the performance of your equipment through continuous monitoring and by keeping it maintained in an optimal condition.

You tell us what you need, and we offer you a tailored service agreement of scheduled services, which extend the life-time of your equipment, maximize production efficiency and gives a better return on your investment.

You can get even more value from your service agreement by combining it with other of our aftersales solutions as described in the following.

Scheduled service combined with the know-how of service specialists will ensure that your equipment is always in optimal condition.
Niels Toft - Sales Manager

Technical support when you need it

From urgent production stops and preventive maintenance to technical advice and onsite specialist support, Qubiqa helps you identify the appropriate next step for your equipment and production.

Hotline service 24:7

At some point during operation, your equipment will inevitably cause some kind of stops. For a high level of troubleshooting and a fast option to keep your production running, you can use our hotline service – simply call EU 0045 53 68 01 99 / US 844 600 01 99.

 

We offer a Hotline Service Contract that includes the possibility of secure, remote online connection and guaranteed response times.
 
We are ready to assist you with remote support on Qubiqa equipment, whether it is PLC issues or – as an option – phone support for mechanical and electrical issues. The hotline is manned around the clock by experienced technicians and PLC specialists, who are familiar with Qubiqa’s machines.
 
Customers who have not signed a Hotline Service Contract with Qubiqa are also welcome to contact our hotline. However, in these cases we cannot offer a guaranteed response time and remote access to your machines may not be possible.

Preventive maintenance inspections

Qubiqa’s preventive maintenance inspections ensure that your systems are always up-to-date, and that downtime is kept at a minimum. Our skilled service technicians – many of them with a life-time of experience – visit your plant regularly to audit your equipment.

 
After each visit you will receive a report with comprehensive information describing the status and condition of your system.
 
The report also gives our expert recommendations on what to replace or overhaul, and which spare parts to stock with optional pricing to extend the life-time of your equipment and minimize the repair cost and repair time.

Expert advice and specialist support

Qubiqa provides consultancy and specialist support based on your production requirements and the technical capabilities of your equipment.

Our specialists can assess the existing system, identify opportunities for optimization and recommend relevant mechanical, electrical or software-related improvements. Where agreed, Qubiqa can also support the planning and implementation of the recommended changes.
Onsite specialist support

An experienced Qubiqa specialist can support your team onsite during commissioning, planned modifications, peak production periods or when a technical project requires additional expertise.

The specialist can review the situation, help identify the appropriate technical approach and support your team during implementation. Onsite specialist support can also be relevant when a project needs technical clarification or help getting back on track.

User training

We offer thorough user training adjusted to your system. We train both operators and maintenance staff. The training is focused on the system in question and takes place onsite.

Installed worldwide

Global experience, local understanding

We have delivered automation and material handling solutions to production sites across the world.

Our international experience gives us insight into different production environments, requirements and ways of working.

80+

Years of experience

In insulation automation and logistics

55+

Years og experience

In converting automation and logistics